Validation of the Service Delivery Model in the Lorestan Governorship from a Development Perspective
Keywords:
Public service delivery, Lorestan Governorate, model validation, development, structural equation modelingAbstract
The objective of this study was to design and validate a development-oriented service delivery model for the Lorestan Governorate by examining value-based, individual, organizational, and social components. This research employed a mixed-method sequential exploratory design. In the qualitative phase, content analysis of documents and semi-structured interviews with experts were conducted to extract the core dimensions of the service delivery model. In the quantitative phase, a researcher-developed questionnaire—derived from qualitative findings—was administered to 226 employees of the Lorestan Governorate. Construct validity was assessed through convergent and discriminant validity, while reliability was evaluated using Cronbach’s alpha and composite reliability. Data analysis was performed using MAXQDA and PLS-SEM software. Structural equation modeling revealed that the four dimensions—value-based, organizational, social, and individual—significantly predicted public service delivery. The model demonstrated strong explanatory power with an R² of 0.836 for the service delivery construct. The value-based component exhibited the strongest direct effect, followed by organizational and social components, while the individual component showed a weaker but still significant effect. Predictive relevance (Q²) indices confirmed the model’s robustness, and validity analyses indicated satisfactory measurement properties. This study provides a validated, comprehensive, and development-oriented service delivery model for the Lorestan Governorate, integrating ethical values, organizational efficiency, individual responsibility, and social justice. The model offers a robust foundation for policy formulation, service improvement initiatives, and strengthened local governance.
Downloads
References
Tiwari S. Public Expectation on Strengthening Municipal Governance Through Government Preparedness in the Public Service Delivery. Kalika Journal of Multidisciplinary Studies. 2023;5(1):98-112. doi: 10.3126/kjms.v5i1.60913.
Söylemez A, Ay HM, GÜNeŞ N. Local Governments and Activities for Rural Development and Agricultural Support (Case of Manisa Metropolitan Municipality). Toplum Ekonomi Ve Yönetim Dergisi. 2023;4(Özel):110-20. doi: 10.58702/teyd.1357226.
Sibiya S, Vyas-Doorgapersad S. Skills Development for Improved Employee Performance in South African Municipalities. Insights Into Regional Development. 2023;5(4):10-22. doi: 10.9770/ird.2023.5.4(1).
Schoeman IM, Chakwizira J. Advancing a Performance Management Tool for Service Delivery in Local Government. Administrative Sciences. 2023;13(2):31. doi: 10.3390/admsci13020031.
Rohayatin T, As ZA, Ristala H. The Smart City Implementation and Development Model in Realizing Bureaucratic Reform in the Local Government of Cimahi City. Khazanah Sosial. 2023;5(4):624-35. doi: 10.15575/ks.v5i4.30523.
Lira E. Partisan Alignment and Public Policies Provision in Brazil. Revista De Administração Pública. 2023;57(1). doi: 10.1590/0034-761220220135x.
Edoun EI, Rameetse VK, Pooe S. Capacity Building as a Tool for Effective Local Governance in South Africa. Journal of Public Administration Finance and Law. 2023;29:111-21. doi: 10.47743/jopafl-2023-29-10.
Zhang H, Xu T, Zhang Y, Zhou X. Strategic Interactions in Environmental Regulation: Evidence From Spatial Effects Across Chinese Cities. Frontiers in Environmental Science. 2022;10. doi: 10.3389/fenvs.2022.823838.
Voorwinden A. Regulating the Smart City in European Municipalities: A Case Study of Amsterdam. European Public Law. 2022;28(Issue 1):155-80. doi: 10.54648/euro2022008.
Tafeni Z, Mngomezulu BR. Assessing the Effectiveness and Efficiency of the Provincial MuniMEC Forum Inter-Government Relations Structures in the Eastern Cape Province, South Africa. Journal of Local Government Research and Innovation. 2022;3. doi: 10.4102/jolgri.v3i0.42.
Shava E, Vyas-Doorgapersad S. Fostering Digital Innovations to Accelerate Service Delivery in South African Local Government. International Journal of Research in Business and Social Science (2147-4478). 2022;11(2):83-91. doi: 10.20525/ijrbs.v11i2.1610.
Shava E, Doorgapersad SV. Talent Management: A 'Recipe' for Public Service Delivery in the Fourth Industrial Revolution. International Journal of Research in Business and Social Science (2147-4478). 2022;10(8):138-48. doi: 10.20525/ijrbs.v10i8.1504.
Nel V, Minnie S. Can the District Development Model Deliver Development in South African Local Governments? Rozwój Regionalny I Polityka Regionalna. 2022;15(60 Specjalny). doi: 10.14746/rrpr.2022.60s.05.
Mlambo VH, Zubane S, Thusi X. Governance and Cadre Deployment in South Africa. Cihan University-Erbil Journal of Humanities and Social Sciences. 2022;6(1):11-8. doi: 10.24086/cuejhss.v6n1y2022.pp11-18.
Kuznetsova O. Development of Municipal Issues in the State Spatial Policy of Russia. Regional Nye Issledovaniya. 2022;76(2):16-24. doi: 10.5922/1994-5280-2022-2-2.
Nurdavlyatova AI. The Need for Financial and Administrative Self-Sufficiency of Urban Municipal Entities. Finance and Credit. 2020;26(5):1118-34. doi: 10.24891/fc.26.5.1118.
Kuipers N, Sahn A. The Representational Consequences of Municipal Civil Service Reform. American Political Science Review. 2022;117(1):200-16. doi: 10.1017/s0003055422000521.
Alici OV. The Tendency Towards Centralization Experienced in the Management of Metropolitan Municipalities in Turkey. Mehmet Akif Ersoy Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi. 2021;8(3):1622-36. doi: 10.30798/makuiibf.911949.
Gordeeva IV, Филиппова НА. Territorial Public Self-Government in Strategic Planning Documents. Mpelm. 2022;2:18-24. doi: 10.18572/2072-4314-2022-2-18-24.
Gamtenadze ZGZ. Municipal Strategic Development via Partnership Relations. Economics. 2022;105(09-10):65-73. doi: 10.36962/ecs105/9-10/2022-65.
Klarić M. Decentralization and Sub-Municipal Government in South- Eastern European Countries. Zbornik Radova Pravnog Fakulteta U Splitu. 2021;58(4):1035-53. doi: 10.31141/zrpfs.2021.58.142.1035.
Klarić M. Local Self – Government in Croatia: Possibility for Change. 2019. doi: 10.33422/2nd.icshe.2019.06.315.
Eneqvist E, Karvonen A. Experimental Governance and Urban Planning Futures: Five Strategic Functions for Municipalities in Local Innovation. Urban Planning. 2021;6(1):183-94. doi: 10.17645/up.v6i1.3396.
Delbridge V. Enhancing the Financial Position of Cities: Evidence From Hargeisa. 2022. doi: 10.35489/bsg-igc-wp_2022/4.
Chilunjika A, Chilunjika SR. Twinning Arrangements and Service Delivery in Zimbabwe’s Local Authorities: The Case of Bulawayo City Council (Zimbabwe) and eThekwini Municipality (South Africa). Journal of Local Government Research and Innovation. 2021;2. doi: 10.4102/jolgri.v2i0.37.
Voronov M. Constitutional Changes in Ukraine in Shere of Decentralization: Do We Need the French Experience? The Journal of v N Karazin Kharkiv National University Series Law. 2020(29). doi: 10.26565/2075-1834-2020-29-16.
Klausen JE, Rose LE, Winsvold M. Kommunereformen – En Reform Uten Konsekvenser? 2021:143-69. doi: 10.23865/noasp.134.ch6.
Fujiwara N. Public Private Partnership for Overseas Expansion: A Survey of Municipal Water Services in Japan. 2019. doi: 10.2991/eropa-18.2019.12.
Seifi E, Ahmadi A, Moazzami M. Identifying the dimensions and components of the application of new technologies in the fourth generation university. Management and Educational Perspective. 2024;5(4):24-51. doi: 10.22034/jmep.2024.426783.1282.
Bahari B, Taheri Rouzbahani M. Designing an electronic human resources management model based on knowledge creation in knowledge-based companies. Journal of value creating in Business Management. 2023;3(1):106-21. doi: 10.22034/jvcbm.2023.392785.1082.
Biljohn M. Developing the Participatory Capacity of South African Citizens in Municipal Service Delivery Through Social Innovation. Politeia. 2019;38(2). doi: 10.25159/2663-6689/3546.
Jang KL, Krausz M, Song MJ. A Tale of Two Cities: Urban Mental Health in Vancouver and New York City. 2019:269-82. doi: 10.1093/med/9780198804949.003.0019.
Vakkala H, Leinonen J. Current Features and Developments of Local Governance in Finland. 2020:1849-72. doi: 10.4018/978-1-5225-9860-2.ch085.
Subramanyam N, Marais L. Making Mangaung Metro: The Politics of Metropolitan Reform in a South African Secondary City. Urban Studies. 2022;59(14):2893-911. doi: 10.1177/00420980211065895.
Oliinyk VS, Rebkalo MM. Theoretical Principles of Organization of Local Government and Local Self-Governanment in Foreign Countries and in Ukraine. Scientific Herald of Sivershchyna Series Law. 2021;2021(2):21-32. doi: 10.32755/sjlaw.2021.02.021.
Buchwald E. Modern City: The System of Local Government and Support of Small and Medium-Sized Businesses. SHS Web of Conferences. 2021;116:00029. doi: 10.1051/shsconf/202111600029.
Squeren ZL. Plural Governance for the Management of Local Public Services: An Empirical Investigation on the French Car Park Industry. M N Gement. 2020. doi: 10.37725/mgmt.v23i4.4738.
Fesenko G, Fesenko T. Gender Policy in Local Governments: How to Improve Development Road? Socrates. 2020;8(2spl):50-63. doi: 10.5958/2347-6869.2020.00013.8.
Kumar K, Reddy PS. Metropolitan Financing and Development in South Africa: ≪i>Quo Vadis</I>? Ghana Journal of Development Studies. 2019;16(2):26. doi: 10.4314/gjds.v16i2.2.
Dhonju GR, Shakya S. Analyzing Challenges for the Implementation of E-Government in Municipalities Within Kathmandu Valley. Journal of Science and Engineering. 2019;7:70-8. doi: 10.3126/jsce.v7i0.26795.
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2025 Mohammad karim Khorshidvand (Author); Gholamreza Amjadi (Corresponding author); Morteza Ghasemi, Alireza Afshar nejad (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
